Merantia Privacy Policy
At Merantia, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you access our platform and services.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
Name, email address, phone number
Billing and payment details
Business information you provide when requesting or using our services
b. Usage Data
IP address, browser type, and device information
Interaction data (e.g., pages visited, features used)
Log data for troubleshooting and analytics
c. Third-Party Data
When you authorize a connected marketing account, information available through the permissions you grant, such as company Page information, content, campaign activity, and performance metrics
2. How We Use Your Information
We use your data for the following purposes:
To provide and improve Merantia services
To manage your account and provide customer support
To process payments and subscriptions
To deliver personalized marketing and product recommendations
To enhance security and prevent fraud
To comply with legal obligations
3. Sharing Your Information
We may share your information under the following circumstances:
Service Providers: Trusted partners that help operate our platform (e.g., payment processors, email services)
Legal Compliance: When required by law or to protect our rights
Business Transfers: In the event of a merger, acquisition, or sale of assets
We do not sell your personal data to third parties.
4. Data Retention
We retain your personal information as long as necessary to provide our services, fulfill legal obligations, and resolve disputes. When data is no longer required, we securely delete or anonymize it.
5. Cookies and Tracking Technologies
Merantia uses cookies and similar technologies to:
Improve user experience
Track user behavior to improve platform performance
Provide personalized content and marketing
You can control cookies through your browser settings.
6. Your Rights
Depending on your location, you may have the right to:
Access, correct, or delete your personal data
Object to data processing or request data portability
Withdraw consent for marketing communications
To exercise your rights, please contact us at matthew.m@merantia.com.
7. Data Security
We take appropriate measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These include:
Encryption of sensitive information
Secure payment processing via trusted third parties
Access controls for service accounts and administrative systems
8. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for their privacy practices, so we encourage you to review their policies before sharing any information.
9. Children's Privacy
Merantia is not intended for children under 13. We do not knowingly collect personal information from minors. If you believe we have done so, please contact us, and we will take appropriate action.
10. Changes to This Policy
Merantia reserves the right to update this Privacy Policy at any time. Changes will be posted on this page, and we encourage you to review it periodically.
SMS Policy
When you request contact and provide SMS consent, Merantia may send an acknowledgment and follow-up messages about your inquiry. Inquiry consent does not enroll you in promotional messaging; marketing messages require separate consent.
Message frequency varies with your inquiry and any separately selected subscription. Message and data rates may apply.
You may opt out anytime by replying STOP or contacting matthew.m@merantia.com.
Reply HELP for assistance.
Contact Us
If you have questions or concerns regarding this Privacy Policy, please contact us at:
Merantia Support Team Email: matthew.m@merantia.com